Helping Hand Long Handle Foot Brush and Pumice

The item shipped quickly but left me wishing for more. I like the long length of the handle but the sturdiness of the handle feels flimsy. The pumice stone is so smooth that you can't get a good scrubbing especially with the flimsy feeling of the handle. Over time I am afraid it won't hold up.

Be careful before ordering this item. I just ordered and we received it for my elderly mom who has severe arthritis in her hands (got it along with another product, "ADL270 Helping Hand Comfi Grip Foot Sponge"). We've ordered many things for mom from The Wright Stuff over the last several years, always receiving them promptly and appreciatively. But the minute we opened this particular product (the other one ordered is fine, and mom loves it), this product's pumice part at the end of the rod promptly fell out of where it was apparently not glued adequately or correctly to its backing. (While the entire product came encased in a wrapping plastic, the brush/pumice end-of-the-rod part was further encased in a wraparound piece of plastic with a piece of tape.) We tried several times to see if we could "snap" the pumice part back in place--but no-go. Not that I expected it to arrive being and working as if we'd ordered it from Tiffany's or somewhere...it's just that I envisioned the pumice part being encased in maybe a frame or more secure way than simple (inadequate) glued backing. I have email communications into Customer Care this week, and appear currently to be getting "away" messages for representatives during this Holidays Week--I can understand that for this particular week of the year, I suppose. Ideally, mom would like a replacement of this product--but I'm hesitant to reorder, only to have another shipment arrive and the pumice part pops out right away all over again. Also, I don't want to have my mom use it in the shower, if a second order does come intact, only to have the pumice come out soon in its use and possibly injure or make her loose her footing dancing around the fallen-out part. So if they can't get this product right, we're requesting a refund. PS: As I mentioned above, the other sponge-end product is great and mom loves it!