Q: who is the manufacture ? is by bracelab? other? made in europe

Asked by: marino - 2/10/2021
A: BraceLab is the exclusive distributor of Push® premium braces in the United States. Push® braces are made in Europe.
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Answer provided by: Amy (2/23/2021)

Q: Is this returnable if it doesn't fit or is uncomfortable?

Asked by: cj - 2/10/2021
A: Yes, this item is returnable. Please review our return policy here: https://www.arthritissupplies.com/merchandise-return-policy.html
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Answer provided by: Amy (2/23/2021)

Q: Will a work glove fit over the brace!

Asked by: Randy Edwards - 2/2/2021
A: Yes, this streamlined brace can be worn under a glove.
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Answer provided by: Amy (2/23/2021)

Q: The brace is wonderful, easing discomfort better than any other product used. Should it be worn at bedtime/sleep?

Asked by: MARIA - 1/30/2021
A: Other customers have stated that they wear the brace continuously for relief. We recommend consulting with your therapist or physician for optimal results.
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Answer provided by: Amy (2/23/2021)

Q: How do you determine size for the "metagrip" thumb brace? I am a male and wear a size medium in a golf glove for example.

Asked by: Gary Head - 1/4/2021
A: Please see the size guide in the description: Use a soft measuring tape to measure the circumference of your hand just below the knuckles of all fingers, excluding the thumb. Choose the appropriate size from the chart. NOTE: This measurement is only a guideline for determining size, as it cannot take into account the size/shape of your thumb. If your measurement is near the size break point, only trying on both sizes can allow you to determine the best fit. Size 1 fits 6-3/8 - 7- 3/4 inches, Size 2 fits 7-3/4 - 9 inches, Size 3 fits 9 - 10-1/4 inches.
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Answer provided by: Amy (2/23/2021)

Q: is this item eligible under FSA funds?

Asked by: Jeff - 1/1/2021
A: Please contact your FSA provider to be sure. The brace has been assigned code L3924 or L3924-CG for filing insurance. We do not file insurance.
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Answer provided by: Amy (2/23/2021)

Q: Does Medicare or Medicaid cover this product? I could use one on each hand.. I live in NC. Thx

Asked by: Judee - 11/6/2020
A: We are not a medical provider and we do not file insurance. For filing a Medicare claim, you must use the CMS form for DME reimbursement, which can be found with instructions at https://www.cms.gov/Medicare/CMS-Forms/CMS-Forms/Downloads/CMS1490S-ENGLISH.pdf. The order confirmation must be attached with the correct code for filing L3924-CG: Hand finger orthosis, without joints, may include soft interface, straps, prefabri-cated, off-the-shelf. Reimbursement is the decision of each insurer.
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Answer provided by: Amy (2/23/2021)

Q: After measuring my hand (right), I see that I am on the cusp of Small and Medium sizes. May I order both and return the one that does not fit properly? Also, what is the material of the gray part? Thank you, Theresa Puckett

Asked by: THERESA PUCKETT - 10/28/2020
A: Yes, the manufacturer recommends trying on both sizes to determine best if measurement is near the size break point. Ideal fitting around the thumb is accomplished by trying on the Push MetaGrip. Professional measurement and fitting by a therapist / physician is suggested for optimal result. Yes, the item can be returned. Please see our return policy here: https://www.arthritissupplies.com/merchandise-return-policy.html.
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Answer provided by: Amy (2/23/2021)

Q: Is Size 1 the largest?smallest?

Asked by: Maggie Wald - 10/10/2020
A: Size 1 is the smallest and fits 6-3/8 to 7-3/4 inches, or 16 - 19.5 cm.
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Answer provided by: Amy (2/23/2021)

Q: Where can I find info on the sizing of PUSH thumb braces?

Asked by: Karla - 9/22/2020
A: Please see the size chart in the description. Sizing information can also be found here: https://www.arthritissupplies.com/assets/images/instructions/ahl500-push-metagrip-instructions.pdf
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Answer provided by: Amy (2/23/2021)

Q: How do I know if I need a 1, 2. or 3 left?

Asked by: Brenda foucault - 8/29/2020
A: Please see the size chart in the description. Sizing information can also be found here: https://www.arthritissupplies.com/assets/images/instructions/ahl500-push-metagrip-instructions.pdf
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Answer provided by: Amy (2/23/2021)

Q: Is the PUSH Metagrip Thumb Brace covered by medicare if prescribed by my doctor?

Asked by: Pat McDaniel - 7/4/2020
A: The Push MetaGrip has assigned L-codes of L-3923 (custom fitted by a professional) or L-3924 (off-the-shelf). We are not a medical provider and we do not file insurance, nor can we provide information on insurance coverage or reimbursement rates. Please contact your insurance for filing information.
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Answer provided by: Amy (2/23/2021)

Q: Is there a sizing chart?

Asked by: kerry - 6/10/2020
A: Yes, the size chart can be found in the product description and in the instructions https://www.arthritissupplies.com/assets/images/instructions/ahl500-push-metagrip-instructions.pdf
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Answer provided by: Amy (2/23/2021)

Q: How do I know what size to order?

Asked by: Waland Weedon - 4/30/2020
A: Please refer to the size chart in the description and the instructions https://www.arthritissupplies.com/assets/images/instructions/ahl500-push-metagrip-instructions.pdf
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Answer provided by: Amy (2/23/2021)

Q: What is your return policy if it doesn’t fit properly or doesn’t help with the problem?

Asked by: Cat - 2/27/2020
A: Yes, the item can be returned. Please see our return policy here: https://www.arthritissupplies.com/merchandise-return-policy.html.
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Answer provided by: Amy (2/23/2021)

Q: What is the material for the thumb brace? IS the brace pliable? firm? Any rough edges on the brace?

Asked by: Mary - 2/17/2020
A: The multi-contoured, bendable aluminum reinforcement encapsulated in the molded plastic allows the brace to be specifically conformed around the relaxed thenar muscles of each individual. Selected materials and rounded edges contribute to maximum comfort. Synthetic material is antibacterial.
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Answer provided by: Amy (2/23/2021)

Q: how do you size the brace?

Asked by: rick - 2/6/2020
A: Please see the size guide in the description: Use a soft measuring tape to measure the circumference of your hand just below the knuckles of all fingers, excluding the thumb. Choose the appropriate size from the chart. NOTE: This measurement is only a guideline for determining size, as it cannot take into account the size/shape of your thumb. If your measurement is near the size break point, only trying on both sizes can allow you to determine the best fit. Size 1 fits 6-3/8 - 7- 3/4 inches, Size 2 fits 7-3/4 - 9 inches, Size 3 fits 9 - 10-1/4 inches. Please see instructions here: https://www.arthritissupplies.com/assets/images/instructions/ahl500-push-metagrip-instructions.pdf
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Answer provided by: Amy (2/23/2021)

Q: THE SIZE NUMBERS, WHICH IS SMALL AND WHICH IS LARGE?

Asked by: WAYNE - 2/6/2020
A: Size 1 is the smallest, Size 3 is the largest. Size 1 fits 6-3/8 - 7- 3/4 inches, Size 2 fits 7-3/4 - 9 inches, Size 3 fits 9 - 10-1/4 inches. Please see measuring instructions here: https://www.arthritissupplies.com/assets/images/instructions/ahl500-push-metagrip-instructions.pdf
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Answer provided by: Amy (2/23/2021)

Q: Is this item returnable if it doesn't help my hand?

Asked by: Elyse Walsh - 12/18/2019
A: Yes, please see our return policy here: https://www.arthritissupplies.com/merchandise-return-policy.html.
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Answer provided by: Amy (2/23/2021)

Q: Can I buy a replacement strap for my PUSH thumb CMC brace. I'm a physical therapist with CMC OA . Thanks Roger

Asked by: Roger - 11/20/2019
A: The short answer to your question is that BraceLabs does not offer replacement straps for the MetaGrip. The manufacturer does not want to jeopardize its effectiveness to provide this (seemingly) easy fix. The life of the straps for the MetaGrip brace is not something that can be easily predicted, nor can we guarantee it for a stated period of time. This is due to the many different lifestyles and activities of each individual wearer, as well as the care the wearer uses preventing outside elements; i.e. chemicals and debris, from contacting the straps. If you purchased the brace in 2015-2016, and can provide the serial number, please contact us for more information. Braces that qualify from that period may be replaced by BraceLab.
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Answer provided by: Amy (2/23/2021)

Q: I wanted to know if it was anything I could do about my velcro not sticking. It’s about a year old but it’s the best brace I’ve had for my condition.

Asked by: Keonna - 7/17/2019
A: Try cleaning the velcro with a mild soap and small brush (like a toothbrush). If that doesn't work you may have to replace the velcro which should be available at most stores but may have a larger selection of sizes in a fabric store such as Hobby Lobby or JoAnn's.
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Answer provided by: Andy (7/17/2019)

Q: I want gray straps on this item but the photo shows the straps as white - which color are they?

Asked by: KG - 7/12/2019
A: The Push MetaGrip Thumb Brace is only available with white straps but you should be able to find different color velcro at a sewing supply store like Joann's or Hobby Lobby.
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Answer provided by: Andy (7/12/2019)

Q: How do I figure out what size I am?

Asked by: Linda - 5/8/2019
A: Measure the circumference of your hand just below the knuckles of all fingers (except the thumb). Chose size from the size chart below:

Size 1 fits circumference between 6 3/8 - 7 3/4 inches
Size 2 fits circumference between 7 3/4 - 9 inches
Size 3 fits circumference between 9 - 10 1/4 inches

PLEASE NOTE: This measurement is only a guideline for determining size, as it cannot take into account the size/shape of your thumb. If your measurement is near the size break point, only trying on both sizes can allow you to determine the best fit. The Push Thumb CMC Brace is not intended for all problems of the thumb. We strongly recommend you be measured and have the fit evaluated by a medical professional.
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Answer provided by: Andy (5/8/2019)

Q: I have a thumb cmc abduction orthosis comfort cool brace size medium 7" - 8". Should I order size 1 or 2. Wish there was a store to try on.

Asked by: Mary - 4/19/2019
A: With you being right at the size break we recommend trying on both sizes, you may be able to see if your physician has the braces available to try on or if they know of a physical therapy office that may.
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Answer provided by: Andy (4/19/2019)

Q: I have osteoarthritis in the trapezium bone in my left thumb. I am also a guitarist. Will this brace allow me to play while wearing the brace?

Asked by: Marty - 3/7/2019
A: Yes, you should be able to play guitar while wearing the brace. Several reviews have been made by customers stating they function with the brace as if it weren't being worn.
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Answer provided by: Andy (3/7/2019)

Q: I was told to order size1. Is that the same as a “small”? Also, when I chose this size, for the right hand, your website says there are none in stock. How long a wait will there be?

Asked by: B - 2/24/2019
A: Yes, the size 1 is the smallest size. The size 1 Right is currently in stock.
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Answer provided by: Andy (2/24/2019)

Q: Will this brace suffer any corrosion when submerged into salt water (Ocean, scuba diving)?

Asked by: Paula - 2/18/2019
A: It should be ok, it is machine washable so you may just want to wash it after diving.
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Answer provided by: Andy (2/18/2019)

Q: IS THIS THE SAME AS A METAGRIP BRACE?

Asked by: MAXINE MILLAR - 1/13/2019
A: Yes, this is the Push MetaGrip Thumb CMC Brace
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Answer provided by: Andy (1/13/2019)

Q: How do you tell what size to buy? and I assume there are different ones for right vs. left?

Asked by: Diana - 12/13/2018
A: To determine the correct size needed, use a soft measuring tape to measure the circumference of your hand just below the knuckles of all fingers, excluding the thumb. There are 3 different sizes for both left and right hands.
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Answer provided by: Andy (12/13/2018)

Q: I would like information on sizing and fitting for selecting a proper thumb support such as where to measure.

Asked by: Zen - 11/4/2018
A: To determine the correct size needed, use a soft measuring tape to measure the circumference of your hand just below the knuckles of all fingers, excluding the thumb. However, we strongly recommend you be measured and have the fit evaluated by a medical professional.
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Answer provided by: Andy (11/4/2018)

Q: If I measure 10 inches from knuckle wrapped around palm, do I need a size 1,2, or a 3?

Asked by: Janet - 6/11/2018
A: You would need the size 3.
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Answer provided by: Andy (6/11/2018)

Q: Is this brace a good alternative to surgery? and is it covered by Medicare?

Asked by: Ray - 4/22/2018
A: That would be something you would need to discuss with your physician. We do not submit claims to Medicare but they may reimburse you for the purchase of the Push Thumb CMC Brace.
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Answer provided by: Andy (4/22/2018)

Q: When verifying sizing for this item I am right at the cutoff for a small and am inclined to order the next size up - a medium. If I purchase this item and it ends up being too big, can I return to purchase the smaller size?

Asked by: Amy - 3/5/2018
A: If you are right at the cutoff, we recommend going up a size. Yes, we'll be happy to exchange them for another size so long as they have not been altered in any way.
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Answer provided by: Banks (3/5/2018)

Q: I'm not sure which size of the pushthumb brace to order. I'm a size 71/2 in gloves. Would you help?

Asked by: Cynthia - 8/2/2017
A: You need to measure around your palm at the base of the knuckles to determine size. A size chart is available in the product description. If you have any swelling in your thumb or are close to the maximum you probably will need to go up a size.
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Answer provided by: Banks (8/2/2017)

Q: Is this brace waterproof ?

Asked by: Susan - 7/9/2017
A: Yes, the Push Thumb CMC Brace is waterproof.
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Answer provided by: Banks (7/9/2017)

Q: How long will it take to deliver to Boston, MA?

Asked by: Sofia - 6/24/2017
A: These typically ship via USPS Priority Mail, which takes about 2-3 days for delivery.
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Answer provided by: Banks (6/24/2017)

Q: I play guitar and my left lower thumb joint needs to have more strength and I have pretty severe arthritis with this help my strengths to play guitar and stop pain ?

Asked by: Suzanne - 6/12/2017
A: Although it would help to stop some of the pain, the brace is meant to limit movement, not strengthen, so it would probably not help your guitar playing.
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Answer provided by: Banks (6/12/2017)
A: I am a pianist and am hoping it will lessen the pain when playing and possibly remind me not to use it with much force, if at all. I'm planning to order one for my left hand. If results are satisfactory, I will order one for my right hand.
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Answer provided by: Pamela (2/2/2019)

Q: How much is shipping on 2 of these items?

Asked by: Joann - 6/10/2017
A: Shipping on two would be $16.95.
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Answer provided by: Banks (6/10/2017)

Q: How do you measure the Push Thumb Brace? Size 1, 2, or 3?

Asked by: Rob - 5/10/2017
A: Measure the circumference, or distance around, of your palm at the base of the knuckles.
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Answer provided by: Banks (5/10/2017)

Q: I am on the border between sizes. Can I order both and send back one?

Asked by: bruce - 3/9/2017
A: Sure, just make sure not to alter or damage the one you return. Braces, splints, and wraps are not returnable once altered.
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Answer provided by: Banks (3/9/2017)

Q: Is this product able to be exchanged if the size is incorrect? I am ordering this as a gift to my mother, who's hand I am not able to measure directly, so I am basing it off my own measurements.

Asked by: Keri - 12/29/2016
A: Yes, we can exchange these for you so long as they have not been altered and item is in like-new condition.
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Answer provided by: Banks (12/29/2016)

Q: Will Medicare pay for it?

Asked by: Martha - 12/20/2016
A: A HCPCS code is available, which generally means the product is reimbursable. The HCPCS code is L-3923-CG.
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Answer provided by: Banks (12/20/2016)